Passenger Services

The Prince George Airport Authority is dedicated to excellent customer service.

Food and Beverage Offerings

Farmhouse Catering Company Ltd.
250.963.0242

Locals by Farmhouse (Lounge and Restaurant Service)
We regret to inform you that Locals by Farmhouse is permanently closed.

Gourmet Express by Farmhouse
We regret to inform you that Gourmet Express by Farmhouse is permanently closed.

Please see media release for more information.

We are offering coffee and catered baked goods from Origins Kitchen for a limited time in the Departures Lounge and working diligently on confirming a new food and beverage provider.

Pets and Service Animals

Are you traveling with a pet or service animal today? Here are a few things you should know:
1. There is a pet and service animal relief area located to the right of the departures door prior to entering the airport. An interior animal relief area past security opened in January 2024. It is located in the Family Washroom in the Boarding Lounge (to the left when walking in from passenger screening).
2. All non-service animals must remain in a kennel.
3. Contact your airline for additional information regarding their policies and your upcoming trip.
4. If you have any questions about maneuvering security, please visit the CATSA website

Volunteer Ambassador Booth

The Prince George Airport Authority co-ordinates this volunteer welcoming program which has been established to provide on site tourism information on attractions and accommodations in Prince George and Northern British Columbia and also to provide personal assistance to visitors at the Prince George Airport. The friendly and helpful Volunteer Ambassadors can usually be found adjacent the Car Rental companies at the Ambassadors Booth in the Airport Terminal Building. Want to volunteer? Contact [email protected] for more information.

Lost and Found

Lost and Found items that are found inside or outside the Airport Terminal Building and in the parking areas of the Airport are turned in to the Commissionaires Security located in the Airport Terminal Building next to the airline counters.

Items may be claimed during the terminal’s operating hours. Information regarding items may be received by calling 250.963.2406 or by contacting the Airport Security in-person. Items will be held for 30 days.

If any items have been left on the plane, please contact the airlines directly.

Paging

Airline passengers can be paged by contacting the airlines directly. All other page requests can be administered through the security desk at 250.963.2406.

Public Internet Access

The Prince George Airport has free wireless internet in the terminal.

Security

Security arrangements are designed to ensure the comfort and safety of all persons working at and using the airport. The Prince George Airport Authority has commissioned Paladin Security to provide on site security.

Allied Universal is commissioned by the Canadian Air Transport Security Authority (CATSA) to provide screening for luggage and passengers at the Prince George Airport.

Terminal Accessibility

All our public facilities are fully accessible by wheelchairs. Our airline partners also offer wheelchair service within the terminal, and to and from their aircraft. Please inform the agents upon arrival if you will require this service.

If you require an escort to assist you to the boarding gate, please contact your airline for more information and to make the necessary arrangements, upon booking your flight.

Air Passenger Protection

If you’ve experienced a problem, you must first contact your airline to resolve it. If that does not work you can file a complaint with the Canadian Transportation Agency who processes complaints and settles disputes between travelers and airlines.